Items may be returned within 7days of receipt with tags attached for a store credit. No altered, stained, damaged, etc. items will be accepted. If tags are removed, your item will not be accepted. If it is apparent the item was worn, your item will not be accepted. I have the right to refuse a return/exchange based on my inspection of the item or garment. I am not responsible for the cost associated with shipping the item(s) back to Elder Bug Boutique, and if your item is refused you are responsible for the shipping cost associated with sending the item back to you. If you would like to return an item, please contact us at email@example.com prior to returning the item. Please note: All SALE, CLEARANCE, PERSONALIZED, SEASONAL, SWIMWEAR, INTIMATES, JEWELRY and BEAUTY items are non-returnable & non-refundable.
Use the steps below to get a store credit!
Please try on everything as soon as you get it. Email/message within 6 days of receiving your product, to let us know that you are returning - we need to have your name on the receiving list. (firstname.lastname@example.org)
Print out your receipt from your email & circle or highlight the item on the receipt that you are returning for store credit. We cannot process returns without a receipt or packing slip.
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
C. Tracking number of the item. You need to send the tracking number to prove that you returned it.
Wait for our response to your email so that we can give you the returns address to ship back to.
Once the item is in our possession and is confirmed to be in "like new" condition, free from pet hair, odors, etc, you will receive an email with a coupon code to use your store credit on the website! Depending on volume, it can sometimes take 2-3 business days to issue store credits.
*** All orders shipped to residents outside the U.S. are not eligible for return/exchange.